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Open legal terms before you join

Our Legal page puts account terms, privacy handling, cookie use and support routes in one place for your Malaysia account.

Malaysia termsData rightsCookie controlsContact routes
gongxifacai1688 Open legal terms before you join
CONTACT PATHS

Check legal contact paths

Legal questions need a clear route, so we keep account, privacy and document matters separate from general lobby chat.

Account terms help Use this route when you need a term explained, want to ask how a rule applies to your account, or need clarity before you join. We answer based on the records attached to your account.
Privacy request desk Send privacy requests here when you want access to account data, a correction, or a record of how your details were used. We may confirm your identity before sharing or changing any record.
Document follow-up If we request proof for a legal or wallet check, reply through this path with clear files and matching account details. We compare names, dates and payment references before making changes.
DATA HANDLING

Explore how we handle legal data

Your legal record is not treated as ordinary chat. We separate account profile data, wallet traces, device signals, cookie choices and support messages so a request can be checked without exposing more…

Account profile data

We keep the name, mobile number, email and login records tied to your account so we can match requests to the correct person. Changes may require a fresh identity check before we update records.

Cookie choices

Cookies help us remember your session, language and device signals. You can adjust browser settings, but some account checks may not work properly if required session cookies are blocked.

Wallet records

Touch 'n Go, GrabPay, Boost dan FPX references are stored with transaction time, amount and account status. We use them to trace disputes, verify withdrawals and respond to lawful account requests.

Security checks

Login alerts, device changes and repeated failed access attempts are recorded to protect your account. If a pattern looks unusual, we may pause certain actions while we confirm the request with you.

Retention period

Some records must remain after account closure because disputes, payment checks or legal duties can arise later. When records are no longer needed, we remove them or detach them from direct identity markers.

Change requests

You can ask us to correct account data, check what we hold, or explain a data use. Send enough detail for us to find the record without sharing unrelated documents.

Browse legal questions before you join

This FAQ explains how our legal terms apply to your account, data, cookies, access and contact requests. It is written for practical account decisions, not for outside commentary. If your question depends on where you are located, the answer is subject to local law and access is available only where local law permits.

The terms on this page apply to your account creation, login, wallet activity, support contact and data handling. Access and eligibility depend on local law, and any account use is available only where local law permits.

We may ask for documents when account ownership, wallet records or a withdrawal request need checking. The request is limited to the legal or security point involved, and we compare details with your registered account.

Touch 'n Go, GrabPay, Boost dan FPX references help us match deposits, withdrawals and disputes to the right account. We use those records for account checks, payment tracing, legal duties and support responses.

Yes, you can request the account data we hold about you. We may verify your identity first, then provide the records we can share under local law and our account safety duties.

You can ask us to correct details such as your email, mobile number or name spelling. If the change affects wallet checks or withdrawals, we may need proof before updating the account record.

We keep records for as long as needed to run your account, handle disputes, trace payments and meet legal duties. After that, we remove records or detach them from direct identity markers where possible.

Use the legal contact route with your registered email or mobile number, the issue date and any wallet reference. Clear details help us find the right record and answer without asking for unrelated files.